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How To...

This page has frequently asked questions / problems and their associated solutions. To view the solution to one of the entries click on its title to expand the answer / solution.

Microsoft Office:

http://www.uis.cam.ac.uk/initiatives/ees/agreement

Before you can sign up for your University (i.e. 'Business') Microsoft account under the University's EES agreement, you must complete the following preparatory steps in order to enable your account behind the scenes. Please be patient and allow up to 3 hours for your account to be enabled – you cannot proceed until your UIS Password has been synced with Microsoft's Active Directory.

Note: New students arriving for the 2016/7 academic year can skip to Step 3 below (you have already enabled your account by using the Password Management app to change your initial password). You must wait 3 hours for your password change to take effect before attempting to download Microsoft software.

The 3 steps can be found here:

http://www.uis.cam.ac.uk/initiatives/ees/ees-sign-up/ees-enable-account

How to install Office 365 ProPlus on your personal devices under the University's Microsoft EES Agreement - you're allowed up to 5 laptop/desktops, 5 tablets and 5 smartphones (15 installations in total)

http://www.uis.cam.ac.uk/initiatives/ees/office-365-proplus

 

How to open and use Explorer to access you network share...i.e. \\pharm\

1-      Open Windows Explorer: Using the keyboard shortcut, Hold Win key and press the letter “E” or use the Search bar by clicking the Start and type “explorer” (Win 8 press Win key to open the Start screen) or just click on the Folder icon on the Superbar or My Computer icon.

2-      On the Explorer toolbar type \\pharm\your-user-name\ and press “enter” OR open the Start menu, click the Start button Picture of the Start button in the lower-left corner of your screen. Or, press the Windows logo key Picture of the Windows logo key on your keyboard and type \\pharm\your-user-name\

 

 

 

 

 

 

 

 

 

 

Note: You may want to create a shortcut for the share you are trying to connect to permanently by mapping it. Follow the next steps...

How to map network drives ...

When you create a shortcut to a shared folder or computer on a network (Called mapping a network drive), you can get to it from Computer or Windows Explorer without having to look for it or type its network address each time.

Windows 7

1-      Open Computer by clicking the Start button and then click Computer.

2-      Clik Tools and select Map Network Drive.

3-      In the Drive list, click a drive letter (You may choose any available letter)

4-      In the Folder box type the path of the folder or server/computer i.e. \\pharm\your-user-name

5-      In order to connect every time you logon to your computer select the Reconnect at Logon

6-      Click Finish

Windows XP

  1. Start -> My Computer
  2. Click Map Network Drive
  3. Choose a drive letter to map (i.e., P:)
  4. Enter the drive's network address in the folder field. See below for a list of common mapped drives:
  5. Make sure Reconnect at logon is checked
  6. Click Finish
  7. Enter your network account credentials.
    *** NOTE The username must be in the format, phar\your-user-name
  8. Make sure you check 'Remember my password'
  9. Click OK

Windows Vista

  1. Windows Key -> Computer
  2. Click Map Network Drive
  3. Choose a drive letter to map (i.e., P:)
  4. Enter the drive's network address in the folder field. See below for a list of common mapped drives:
  5. Make sure Reconnect at logon is checked
  6. Click Finish
  7. Enter your network account credentials.
    *** NOTE The username must be in the format, phar\your-user-name
  8. Make sure you check 'Remember my password'
  9. Click OK

Mac OS

Connect to a computer or server by browsing

  1. In the Finder, choose Go > “Connect to Server,” and then click Browse.
  2. Find the computer’s name in the Shared section of the Finder window sidebar. You may need to click All to see all the shared computers
  3. When you locate the shared computer or server i.e. "PHARM", select it, and then click Connect As. Some computers let you automatically connect as Guest.

    In some cases you need the network area or workgroup for the shared computer such as "Phar".

  4. If necessary, enter your user name and password and select volumes or shared folders on the server.

    To make it easier to connect to the computer in the future, select “Remember this password in my keychain” to add your user name and password for the computer to your keychain.

Connect to a computer or server by entering its address

  1. In the Finder, choose Go > “Connect to Server.”
  2. Type the network address for the computer or server in the Server Address field.

    smb://pharm/your-user-name or the network share you trying to connect to...

  3. Click Connect.
  4. If necessary, enter your user name and password and select the server volumes or shared folders.

    To make it easier to connect to the computer in the future, select “Remember this password in my keychain” to add your user name and password for the computer to your keychain.

Reconnect to recent servers

Here are some ways to make it easy to reconnect to shared computers and servers you frequently use:

  • Choose Apple menu > Recent Items, and then choose from the list of recent servers.
  • In the Finder, choose Go > “Connect to Server,” and then open the pop-up menu to the far right of the Server Address field and choose a recent server.
  • Add shared computers, network areas, and workgroups, to the Finder sidebar. Select the item, and then choose File > Add To Sidebar or press Command (⌘)-T.
  • Add a shared computer or server to your list of favorites. Choose Go > “Connect to Server,” enter the network address, and then click Add (+).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Common Shared folders

  • \\pharm\Shared
  • \\pharm\Risk Assessments
  • \\pharm\shared\Part II Presentation
  • \\pharm\safety

How to Remove Network Drives ...

If you no longer wish to connect to a network drive at startup, go to the Start menu and right-click My Computer. Select Disconnect Network Drive. Select the drive(s) you wish to disconnect (hold down the shift key to select multiple drives), and click OK.

MS Office Volume Activation:

As a local administrator right-click on the cmd.exe icon and select Run As Administrator. The command shell will have Administrator: Command Prompt rather than just Command Prompt in the top left of the window.

Office 2010:

At the command prompt type:

cd "C:\Program Files\Microsoft Office\Office14" 

OR

 cd "C:\Program Files (x86)\Microsoft Office\Office14"

Office 2013:

cd "C:\Program Files\Microsoft Office\Office15" 

OR

 cd "C:\Program Files (x86)\Microsoft Office\Office15"

 

To set the KMS activation server enter:

cscript ospp.vbs /sethst:kms.csx.private.cam.ac.uk

Once the KMS server has been set you can activate Office by entering:

cscript ospp.vbs /act

Activation can also be checked in any program in Office by clicking on the File tab and selecting Help in Office 2010 orAccount in Office 2013

Office 2016

For 32-bit versions of Office on 32-bit versions of Windows or 64-bit versions of Office 2016 on 64-bit versions of Windows the script is normally located in the following folder:

  • C:\Program Files\Microsoft Office\Office16

To change to the folder type the following in an administrative command prompt window:

 cd "C:\Program Files\Microsoft Office\Office16" 

If you are installing the 32-bit version of Office on 64-bit versions of Windows the script is normally located in the following folder:

  • C:\Program Files (x86)\Microsoft Office\Office16

To change to the folder type the following in an administrative command prompt window:

 cd "C:\Program Files (x86)\Microsoft Office\Office16"

NOTE: The quotes are needed to cope with empty spaces in the folder names.

After activation Windows will attempt to renew activation every 7 days on a sliding 180 day grace period. After renewal the slider starts the 180 day grace period again.

For more details information:

http://www.ucs.cam.ac.uk/support/windows-support/winsuptech/volact/officeva

http://help.uis.cam.ac.uk/help-support/windows-support/windows-techlinks/volume-activation/officeva

 

How to set up and use eduroam

First:

  • You must be connected to the network fully (e.g. using the University Wireless Service (previously known as Lapwing), or an office, College or home connection).
  • Make sure that you have your credentials (eduroam identifier and Network access token (username and password)) from the UCS Tokens service: https://tokens.csx.cam.ac.uk/

Download the tool:

The eduroam CAT sets the configuration automatically to leave it in the state it would be in if you had gone through the steps manually. It does not leave anything else (e.g. utility, autoupdating application) on your system.

More details information can be found here:http://www.ucs.cam.ac.uk/wireless/eduroam/localusers

Network Issues

How do I connect to the \\athenaeum file server?...

All members of the Department have a network folder on the \\athenaeum file server, this can also be referred to as the users' 'home directory' or their 'Z: drive'. There are other resources on the \\athenaeum file server of interest such as, network folders for each lab and the communal shared folder.

For network users who regularly use shared folder resources under windows it is useful to ‘map a network drive’ so the resource is permanently available. See the TechNet 'How To Map Network Drives...' entry for instructions.

For Mac users wishing to access the \\athenaeum file server resources see the following instructions depending on your platform.

From Mac OSX.4 (Panther)

  1. From the Macintosh desktop launch a Finder window
  2. Finder
    Click on Network in the top left hand pane (from here it is best to use the Column view)
    NOTE *** If you do not see the Network in the Finder window click on Finder->Prefernces and make sure the Network tick box is checked
  3. Choose Phar
  4. Choose Athenaeum
  5. Click 'Connect...'
  • SMB/CIFS File System Authentication
  1. Use your PHAR network username and password to connect to the server
  2. Click 'OK'
  • Select the SMB/CIFS shared volume you want to connect to
  1. Select the share you want to connect to, normally either your username or shared
  2. Click 'OK'
  • A mapped network icon to the share will be placed on your desktop

    From Mac OSX.5 (Leopard)

    1. From the Macintosh desktop launch a Finder window
    2. Finder
      1. In the Left-hand pane click on 'All' under SHARED
      2. Find 'athenaeum' and click on it
      3. Click 'Connect As...'
      4. Enter your PHAR network username and password
      5. Click 'Connect'
    3. Select the folder you want to connect to
    4. A mapped network icon to the share will be placed on your desktop
    How do I Set Up Static Ethernet for Windows?...

    Use this configuration if you are in an office or lab and use a static IP address. Please check with Phar ithelpdesk for the correct IP address for your machine’s settings and options.

    NOTE *** You must be logged into an administrative account to change network settings.

    1. Vista :

      Open Network Connections by clicking the Start button, clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections.

      Windows XP: On your desktop, right-click My Network Places, then select Properties.
      Note: If you are running Windows XP and do not see My Network Places on your desktop, you need to make the icon visible. See Making My Network Places appear on your Desktop for instructions.
    2. Right-click Local Area Connection, then select Properties.
      Windows Local Area Connection Properties will appear: - General Tab
    3. Select Internet Protocol (TCP/IP), then click Properties.
      Windows Vista/XP Static Internet Protocol (TCP/IP) Properties will appear (Vista Users should click Internet Protocol Version 4 (TCP/IPv4)
    • Click the Use the following IP address: radio button.
    • Type the IP address supplied to you in the IP Address: field.
    • Type 255.255.0.0 in the Subnet mask: field.
    • Type 131.111.35.62 in the Default gateway: field.
    • Click the Use the following DNS server addresses: radio button.
    • Type 131.111.35.12.20 in the Preferred DNS server: field.
    • Type 131.111.8.42 in the Alternate DNS server: field.
  1. Click the Advanced... button.
  2. Click the DNS tab.
  3. Type “cam.ac.uk” in the DNS suffixes for this connection, then click OK on all opened windows.
  4. What do I do if I have lost all my network configuration?...

    If you're unsure how your computer is configured, or don’t know your IP address that you need to make configuration changes, follow the directions below.

    1. Go to the Start menu, select All Programs, then Accessories, then Communications, then Network Connections.
    2. Right-click on the Local Area Connection icon and select Properties.
    3. Click the Internet Protocol (TCP/IP) listing, then Properties
    4. Make sure that the TCP/IP settings are set to Obtain an IP address automatically and Obtain DNS server address automatically. Click OK.
    How do I Set Up Dynamic Ethernet (DHCP) for Windows XP?...
    1. On your desktop, right-click My Network Places, then select Properties.

      Note: If you are running Windows XP and do not see My Network Places on your desktop, you need to make the icon visible. See Making My Network Places appear on your Desktop for instructions.
      1. Right-click Local Area Connection, then select Properties.
      2. Windows Local Area Connection Properties will appear - General Tab
      3. Select Internet Protocol (TCP/IP), then click Properties.
      4. Windows XP DHCP Internet Protocol (TCP/IP) Properties will appear
        A. Click the Obtain an IP address automatically radio button.
        B. Click the Obtain DNS server address automatically radio button.
    2. Click OK to close the Internet Protocol (TCP/IP) Properties window.
    3. Click OK to close the Local Area Connection Properties window.

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    How do I Make My Network Places appear on my Desktop?...

    If you do not see My Network Places on your desktop, here are the instructions to make this icon appear:

    1. Right-click on your desktop and select Properties. Windows XP Display Properties will appear
    2. Select the Desktop tab, then click the Customize Desktop… button. Windows XP Desktop Items will appear - General Tab
    3. Check the My Network Places checkbox, then click OK.
    4. Click OK to close the Display Properties window.
    How do I Set Up Dynamic Ethernet (DHCP) for Macintosh?...
    1. Select Apple -> System Preferences.
    2. Click Network. A window similar to the following will appear:
      Macintosh System Preferences Network Pane
    3. Select Phar Dynamic Ethernet from the Location: drop-down list. If this configuration is not listed, you need to create one:
      1. Select New Location… from the Location: drop-down list.
        Macintosh New Location Ethernet DHCP will appear
      2. Type Phar Dynamic Ethernet into the Name your new location: field.
      3. Click OK.
      4. Select Phar Dynamic Ethernet from the Location: drop-down list.
        Macintosh Phar Dynamic Ethernet Settings TCP/IP Tab will appear
    4. Select Built-in Ethernet from the Show: drop-down list.
      1. Select the TCP/IP tab.
      2. Select Using DHCP from the Configure IPv4: drop-down list.
      3. Click Apply Now.
    5. Select System Preferences -> Quit System Preferences.
    How do I Set Up Static Ethernet for Macintosh?...

    Use this configuration if you are in an office or lab in the Department. Note: Please check with the IT helpdesk for the correct IP address settings and options.

    1. Select Apple -> System Preferences.
    2. Click Network.
      Macintosh System Preferences Network Pane will appear
    3. Select Phar Static Ethernet from the Location: drop-down list. If this configuration is not listed, you need to create one:
      1. Select New Location… from the Location: drop-down list.
        Macintosh New Location Ethernet Static will appear
      2. Type Phar Static Ethernet into the Name your new location: field.
      3. Click OK.
      4. Select Phar Static Ethernet from the Location: drop-down list.
        Macintosh Phar Static Ethernet Settings TCP/IP Tab will appear
    4. Select Built-in Ethernet from the Show: drop-down list.
      1. Select the TCP/IP tab.
      2. Select Manually from the Configure IPv4: drop-down list.
      3. Type the IP address supplied to you into the IP Address: field.
      4. Type 255.255.0.0 into the Subnet mask: field.
      5. Type 131.111.35.62 in the Default gateway: field.
      6. Type the IP router address supplied to you into the Router address: field.
      7. Type the following addresses into the Domain Name Servers field.
        131.111.12.20
        131.111.8.42
      8. Type cam.ac.uk into the Search domains field.
      9. Click Apply Now.
    5. Select System Preferences -> Quit System Preferences.

    Printing Issues

    How do I install Network printers?...

    To install a network printer see the Printing Resources TechNet page

    How do I install Network printers if I am logged in to the local machine?...

    To install a network printer if you are logged in to the local machine you need to first map a network drive on the athenaeum file server, if you are a windows user, or connect to the athenaeum server if you are a Macintosh user.

    How do I Setup a default printer?...

    Windows

    1. Open Printers Control Panel
    2. Right click on the printer you wish to be the default
    3. Select 'Set as default printer'

    Macintosh OSX.4

    1. Launch Printer Setup Utility
    2. Highlight the printer you wish to be the default
    3. Click 'Make Default'
    How do I Remove a Network Printer?...

    Windows

    1. Launch the Printers Control Panel
    2. Select the printer you wish to delete
    3. Right click and select 'Delete'

    Macintosh

    1. Launch Printer Setup Utility
    2. Highlight the printer you wish to delete
    3. Click 'Delete'
    How do I view, pause, resume or cancel documents waiting to print?...

    By default, all users can pause, resume, restart, and cancel printing of their own documents. However, to manage documents printed by other users, you must have the Manage Documents permission.

    1. Open Printers and Faxes. click Start, (click Control Panel), and then double-click Printers and Faxes.
    2. Double-click the printer you are using to open the print queue.
    3. Right-click the document for which you want to pause or resume printing.
    4. Do one of the following:
      1. To pause printing, click Pause. The document will not print until you resume printing.
      2. To resume printing, click Resume. The document will begin printing. However, if higher priority documents are waiting to print, they will print first.
      3. To cancel printing, click Cancel, or under Document click Cancel
    • You can also open the print queue in Printers and Faxes by clicking a printer, and then clicking See what's printing under Tasks on the left side of the window. This option is available only if folders are set to look like a Web page and a printer is selected.
    • In general, once a document has started printing, it will finish printing even if you pause it.
    What are the rules regarding printing?...

    To make printing work as smoothly as possible, it has been necessary to set up and adhere to certain basic rules. These rules are not made to annoy users, but they are needed to fulfil the needs of as many users as possible. Thus it is required for each user to make some compromises for the greater good. It should also be noted, that to be able to print without charge is a significant benefit for the users of this Department.

    Besides of the printing quota, it is recommended to print sparingly. While printing in the Department you are expected to be aware of following principles:

    • Do not print anything that is not necessary. It is not worthwhile to print a new version of your document for each correction that you have made.
    • Printing should be in two-sided by default, print one-sided only if you must.
    • Using printers to print multiple copies of your documents is forbidden. You should use the copying machines at level 3.
    • During rush hours (from Monday to Friday) it is not recommended to print more than 50 pages at a time. When there is need to print large documents, print them in smaller sections. This applies to essays, theses and to internet/PDF documents as well. Long printing jobs will slow down the printing queue and other users will have to wait unnecessarily for your printing job to get completed. It is recommended to print large documents during weekends or night time.
    • Any printing not associated with university studies or projects is forbidden, especially printing related to personal, charitable or commercial purposes. It is NOT allowed to print your family album by using the Department colour printer.
    • Please think before you print, collect all of your printouts and DO NOT print pdf files direct from the web browser (save to your local machine then print).
    • Acetates - Please excersise caution when using acetates in the departmental printers, especially the hpcolour printer. Acetates can easily melt in the fuser unit of the printers, if this happens a new fuser unit is required normally costing over £150. Only the following Acetates should be used:

      Impega Monochrome Laser Printer Transpareny Film for the mono hp printers
      HP Color LaserJet Transparency Film (C2936A) for the hpcolour printer

      Both can be obtained from stores, but please make sure you get the right type for the printer you want to use.
    • Please look after the printers and try to keep the printer areas free from clutter. If the printer jams while you are using it please try to clear it if possible. If not please contact IT support for assistance.
    How can I increase my printing quota?...

    Printing quotas for each user were introduced in 2003. Printing quotas apply to printing in all computers in the Department. Although most of the users are not charged for the black & white printing, the Printing Quota System is still operational.

    Part II student have 200 printing credits and when you have used up all your printing quota, you may apply for extra quota by contacting the account office on level 1. Your application for extra quota must include your user account name and the amount of extra quota needed.

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    Login Issues

    Who can access my files and folders in my personal space in the \\athenaeum server (Z: Drive - \\athenaeum\username)?...

    When you save your files in your personal space in \\athenaeum nobody has access to it and that includes your supervisor / line manager or even Vice Chancellor. The system has access to it for administrative purposes such as backup, restore, permission and virus checking.

    Nobody has the right to access your personal files without your permission, that includes the IT staff. If you think your space has been accessed by someone you should report it immediately to the Computer Officer and change your password straight away. You must always remember to log off correctly every time you leave the computer.

    See the following How to... pages to change your password and how to choose a suitable password:
    How to change your local & Phar password?...
    How to choose the right PASSWORD ...

    How to use your Phar login profile?...

    Things that you must know about your login profile!!??

    This applies to anyone who uses their PHAR network account to access computers in the department.

    There are two types of profiles: Local profile (stored in your machine) and roaming profile (stored in the server). You need to understand that any time a user logs into a Windows workstation, Windows automatically creates a profile for that user (unless the machine already contains a profile for the user). The profiles are stored in the Documents and Settings folder and are contained within a sub-folder bearing the user’s name. For example, if I logged onto a machine as Abbi, then Windows would place my profile in a folder named C:\Documents and Settings\Abbi.

    The profile itself is fairly complicated because it contains the user’s documents and any settings that are user specific. For example, a profile contains things like the user’s application settings (EX: how Outlook or Eudora is configured to allow that user access to their E-mail), Internet Explorer favorites and cookies, the user’s desktop, and the user’s Start Menu.

    The first time a user logs in after roaming profiles have been enabled a roaming profile does not exist, so Windows will create a profile for the user and store it in local (the machine you are using) C:\Documents and Settings\yourname. When the user logs off the entire contents of the local profile (minus the Internet Explorer cache) is copied to the server. If the user has lots of big files, this process can take a long time to complete.

    The next time the user logs on, a roaming profile does exist. The roaming profile takes precedence over any local profile that might exist. Therefore, the entire profile is copied from the server to the local C:\Documents and Settings folder as a part of the login process. As before, if the user has a lot of large files, this can take a long time to complete. I have personally seen situations in which a login has taken over half an hour because the user’s profile was so massive.

    Once the login process completes, the user works off of the local copy of the profile (which is now a mirror of the network copy). However, it’s very possible that the user could modify the profile by creating a document, placing an icon on the desktop, changing wallpapers, or whatever. Therefore, Windows considers the local profile to be the most current and copies it to the network when the user logs off.

    Assigning roaming profiles to users can greatly benefit them. However, implementing roaming profiles can become a nightmare unless you know how use to them and how to avoid the performance problems associated with them.

    When you logon, Athenaeum will start retrieving your roaming profile to your local machine and when you log off Athenaeum will start saving your roaming profile to the server from the local machine. If you have any data (No matter how small) on you desktop, each time you logon and off, you put strain on Athenaeum and the results could be:

    1. Decreased Server performance: obscenely long logons and log offs
    2. Corrupted profile: yours and others
    3. System failure
    4. Using excessive disk space reserved for data storage

    Use your machine’s desktop only for shortcuts, background, appearance and screen saver and never save any data in it. Save data only in your Z: drive \\Athenaeum\yourhomedirectory or create a folder on your local C: drive and save data there.

    How to change your local & Phar password?...

    If you want to change your password you could use the change password function within the windows security menu:

    1. Press (Alt+Ctrl+Del) keys
    2. Select Change password
    3. On "log on to" select this computer or phar domain
    4. Type your old password, then your new password & confirm it
    5. Press OK and then Cancel on the Windows Security
    How to apply for a new user account?...

    In order to be able to make the most of the IT services provided by the Department you need to have a user account. There are various types of user accounts available for you by the University of Cambridge Computing Services such as email and Jackdaw account.

    In order to get a user account you have to apply for it. The application form is available at this web pages where you will find further instructions.

    Applications forms are also available at our secretary office level 4 (434) and at the IT Systems Administrator office level 1 (103).

    You need a password for every user account. When you are granted a user account, you will also receive a temporary password. The very first time you log in you have to immediately change the temporary password to a new that only you know. The password is secret and personal and you must give it to no one, not even to the Computer staff.

    The user account is usually valid for the duration of your academic year/s (1 year for Part ii & 3 years for PhD students). Visitors who are registered as attending the University can have a user account by filling in a specific form. The password also expires and it has to be changed at least once a year.

    If you have problems related to your user account or password, you can get help by turning to our offices: (level 1 (103) level 4 (406)) or by sending an e-mail to ithelpdesk@phar.cam.ac.uk

    In order to guarantee both the benefit of the users and the safe use of the IT services, there are rules that every user is expected to follow.

    How to Login to the PHAR domain (Windows machines and QuietRoom Macs) ...

    Enter your user name which will be in the form of your First Name followed by a dot and your Last Name e.g. John.Smith. If you are a first time user your Password is: Password1 You will be prompted to change your password the first time you login, retype it and click OK.

    New passwords must be more than 7 characters mixed alpha-numeric capital and lowercase.

    Always logout when you finish working From Start\ shut down \ Select Log off <your_username>.

    AFTER 5PM PLEASE SWITCH OFF THE COMPUTER

    How to choose the right PASSWORD ...
    • Password must be between 8 and 31 characters in length mixed alpha-numeric capital & lowercase.
    • Old passwords cannot be reused.
    • Select reasonably long passwords that cannot be easily guessed.
    • Passwords found in the English dictionary should not be used.
    • Avoid using obvious passwords (family member, pet, car, sport, etc).
    • Change your password immediately if you have reason to believe it might have been discovered.
    • Report any suspected misuse to the Computer Officer.

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    House Keeping

    How to Know/change my computer name ...

    Each computer in the Department has a unique name and is registered with Jackdaw (Univeristy Computing Services Database) in the form of mycomputername.phar.cam.ac.uk

    1. Go to the Start menu and Right-click on the My Computer icon. Select Properties.
    2. Click the Computer Name tab.
      IMPORTANT: You should NOT change the computer name to whatever you like and your machine should be part of phar domain and NOT any workgroup. Taking the machine off the domain will most likely lock you out of the computer and any files you've saved on it.
    3. Click the Change button.
    4. Your computer's "Computer name" must be unique. If another computer on the Department network has the same name, you will not be able to access network printers or shared filespace.
    5. Under Member of, please choose Domain and enter phar as the domain name.
    6. Click More and type “phar.cam.ac.uk” under Primary DNS suffix of this computer
    7. When finished, Click OK, Click OK, then OK again to finish.
    8. You will need to restart your computer for the changes to take effect.

    How to map network drives ...

    Windows XP

    1. Start -> My Computer
    2. Click Map Network Drive
    3. Choose a drive letter to map (i.e., P:)
    4. Enter the drive's network address in the folder field. See below for a list of common mapped drives:
    5. Make sure Reconnect at logon is checked
    6. Click Finish
    7. Enter your network account credentials.
      *** NOTE The username must be in the format, phar\your-user-name
    8. Make sure you check 'Remember my password'
    9. Click OK

    Windows Vista

    1. Windows Key -> Computer
    2. Click Map Network Drive
    3. Choose a drive letter to map (i.e., P:)
    4. Enter the drive's network address in the folder field. See below for a list of common mapped drives:
    5. Make sure Reconnect at logon is checked
    6. Click Finish
    7. Enter your network account credentials.
      *** NOTE The username must be in the format, phar\your-user-name
    8. Make sure you check 'Remember my password'
    9. Click OK

    Common Shared folders

    • \\athenaeum\Shared
    • \\athenaeum\Risk Assessments
    • \\athenaeum\shared\Part II Presentation
    How to Remove Network Drives ...

    If you no longer wish to connect to a network drive at startup, go to the Start menu and right-click My Computer. Select Disconnect Network Drive. Select the drive(s) you wish to disconnect (hold down the shift key to select multiple drives), and click OK.

    How much disk quota do I get?...

    The default disk quota for a normal user account is 1 GB on Athenaeum system. The user can request for additional disk quota up to 500 MB. Larger requests must be submitted to the departmental Computer Officer and must contain a well grounded explanation why a larger amount of disk quota is needed.

    Once logged in to your network account you can save data to your network file share. This can be found in 'My Computer' as a mapped network drive called "<your_username> on 'Athenaeum' (Z)"

    DO NOT SAVE ANY DATA ON THE DESKTOP OR THE LOCAL COMPUTER

    Temporary work space is available on Athenaeum system at \\Athenaeum\shared directory. This directory is shared by all users. How long user files are preserved in this work space depends on how full the disks are but an effort is made to keep user data safe for at least some 72 hours. Any user can read or delete any file or folder in this directory.

    How to get access to Electronics Journals ...

    All Computers in the Department are connected to the University Library Electronic Journals database which includes ScienceDirect titles BUT you need a password if you want access resources via to ATHENS (Access Management system providing authenticated access to numerous web-based services)

    ATHENS passwords are administered and issued in person from Reader Services staff at:

    • University Library, Reading Room
    • Scientific Periodicals Library (City Centre)
    • Medical Library (Addenbrooke's Site)
    • Betty and Gordon Moore Library (West Cambridge)

    If you are unable to visit one of the above libraries and would like to obtain a password by post, please print out and complete an Application and Declaration Form and send it to your selected library. They are unable to issue passwords by e-mail or telephone. Personal ATHENS accounts MUST be set up from within the University network.

    How to recover a deleted file ...
    1. If your drive is making strange noises or reports a CRC read IO error, DO NOT PROCEED. This indicates a hardware failure so your data is not going to be recoverable using "undelete" style data recovery software.
    2. As soon as you realize your data has been deleted, stop using the computer! The less activity the better to avoid dangerous disk-swap activity.
    3. Check the Recycle Bin first
    4. Find and download data recovery software on another computer.
    5. Save the recovery tool to a flash drive and run it directly from there.
    6. Save the extracted data back onto the flash drive for added safety.
    1. NTFS-reader: NTFS Boot Disk provides access to your NTFS drives in an MS-DOS environment (long filenames are supported). NTFS Reader for DOS will allow you to browse and recover all kinds of deleted files.

      Although it looks rudimentary, the DOSishness is actually a real boon since Windows isn't running and mucking up your data with disk swapping. NTFS provides good data browsing and preview functionality and runs straight from a boot disk (which you should make on another computer).http://www.ntfs.com/
    2. File Recovery: PC Inspector File Recovery is a data recovery program with support for FAT 12/16/32 and NTFS file systems. It recovers files with the original time and date stamp, and can optionally restore them to a network drive and can recover many files, even when a header entry is no longer available. On FAT systems, the program finds partitions automatically, even if the boot sector or FAT has been erased or damaged. PC Inspector File Recovery offers an easy to use interface that will scan your drive and automatically make files that can be recovered available from a "Deleted" folder in an Explorer Style navigation tree.

      To be able to use PC Inspector File Recovery you need a working Windows System. Never install the current version on the drive from which you intend to recover data! The program must be installed and run on a second, independent drive.

      http://www.pcinspector.de/file_recovery/welcome.htm
    3. Restoration: is an easy to use and straight forward tool to undelete files that were removed from the recycle bin or directly deleted from within Windows. Upon start, you can scan for all files that may be recovered and also limit the results by entering a search term or extension.

      In addition, Restoration also provides an option to wipe the found files beyond simple recovery. And as such it is not only a data-recovery tool but also a security cleanup application. You can use it to totally delete your files so that no recovery is possible.

      The program is very small and completely stand-alone; it does not require installation and can also run from a Floppy disk. Restoration works with FAT and NTFS as well as digital cameras cards.

      http://www.majorgeeks.com/Restoration_d4474.html
    Why Do I Need to Backup My Files?...

    Don't fall into the old paradigm of "it will never happen to me." While there is certainly a chance that you will never have a need for the backups you make of your files, if something does happen to your computer you will certainly be glad that you have them. And you do not have to backup your entire computer, although this is certainly something that many people do, but only the files that are of the most importance to you.

    Data recovery is a very complex and time consuming and not guaranteed, every month the Pharmacology Computer Officer is dealing with a number of incidence regarding data loss which could have been prevented by the user.

    Some things are easily replaced, and there is no need to backup these sorts of things, but those irreplaceable documents or files that are yours and yours alone should be saved in a place where they cannot be damaged. That way, no matter what happens to your computer, you can have security in the fact that all of your files are available in backup.

    How to organise your data files ...

    (Do Not save any data into the desktop)

    Most of the time the files that you need to backup are your data files. If you lose the hard disk, you can install the program files and other software from the original CDs or image but your data files are the most valuable and they need to be restored from your own backups.

    If you organise the data files properly, it will make the task of backing them up much easier, also it will make it a lot easier for the Computer Office to recover them in case of hard disk failure. So here are a few tips on how to organise your data files.

    Ideally, all your data files should be kept under a single folder (such as "My Documents" or "Data" under Documents and Setting\yourloginname on a PC and Users\ yourloginname on a Mac) organised into sub folders by subject or type of application. This makes it easy to back up all the data with a single click or a drag.

    • By subject:
      C:\ Documents and Setting\yourloginname\ My Documents
      C:\My Documents\Projects
      C:\My Documents\Images
      C:\My Documents\Reports
      C:\My Documents\Grants
      C:\My Documents\Memos
      C:\My Documents\Personal …etc
    • By application:
      C:\My Documents\Excel
      C:\My Documents\Word
      C:\My Documents\PowerPoint …

    Most applications allow you to change the default data folder. Once you decide on the file organization, change your application settings to automatically save files in the appropriate folder so that you don't have to change the folders every time you save a document.

    It is not a good idea to mix your program files and data files in the same folder. So avoid saving your documents into folders such as "C:\Program Files\MSOffice" or "Applications\ MSOffice".

    How to change the default working folder for Microsoft Word ...
    1. On the Tools menu, click Options, and then click the File Locations tab.
    2. In the File types list, click Documents.
    3. Click Modify.
    4. To select an existing folder to display as the default working folder (working folder: The folder in which your documents appear when you open or save them. If you select another folder when opening or saving, that folder becomes the working folder. You can set the startup location of this folder in most Office applications.), locate and click the folder you want in the folder list.

      To create a new folder to display as the default working folder, click Create New Folder, and then type a name for the new folder in the Name box.

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    How to choose the right Backup Media ...

    Matching the capacity of the backup medium to the amount of data you intend to backup is very important, especially as hard disks capacities grow. The more disk or tape swaps required to perform a backup, the less likely it is that you will do it routinely. Ideally, the whole backup will fit on one DVD or disk so that you can leave it to run and do something else. You don't need to back up the whole hard disk every time, so a backup media that can hold most of it will usually suffice.

    Optical Backup Media

    CD-R have a capacity of about 650 MB & DVD-R about 4 GB, and despite not being reusable some people use them for backup. One big advantage is that the backups are readable by any CD/DVD-ROM drive, but even though the cost of an individual disc is low it can still become a very expensive way to do backups if you need several discs per time.

    CD/DVD-RW is a good flexible, reusable, general-purpose medium that is certainly usable for backup. It has disadvantages; the capacity is only average at 650 MB/4 GB, and the CD/DVD-RW disks are essentially proprietary in that only compatible reader software can read them.

    USB Keys

    USB keys become more popular, the price is more and more affordable and the size is getting bigger and bigger (over 20 GB). They are compatible with all platforms and convenient to transport but they can be lost or stolen easily if you don’t look after them.

    Tape as Backup Media

    Backups are large, sequential writes ideally suited tape drives, and tape is making a comeback as a backup device. As hard drives keep growing tape is the only medium of a similar capacity that is growing to match them. For the drives, and per-gigabyte basis for the media, it is inexpensive. It is reasonably reliable, simple to set up, and has a lot of support for drives and software. Performance can be less than ideal, especially when random access is needed to specific files on the tape. Usually this only needs to be done when restoring data.

    Using Removable Drives for Backup

    External Hard Disk such as Maxtor drive or various portable hard drives, have a large enough capacity to be suitable for backups. These drives have a reasonable performance (about twice the speed of a CD/DVD drive) and good reliability.

    The price per gigabyte of hard disks is compares favorably to Media and they give a very high performance, random-access capability, standard interfaces and exchangeability, and excellent reliability.

    Network Backup

    For networked PCs, copying data over the network from one PC to another is a viable alternative to using removable drives. By duplicating each PC's information it is possible to protect each individual PC without the expense of tape drives or removable storage. Disadvantage is that viruses can travel over a network, and if all the PCs are in one building there is no off-site storage.

    Online backup

    Online backup is another excellent method for the backing up of your files. This allows you to store your files online, where there are no need for disks or CD/DVDs, and you can simply download your files back onto your computer whenever you want.

    Lately online storage like Box.net and Xdrive (free 5GB), DivShare, Crashplan, and Dropboks have become popular. Add hosted file service for sending large data files called YoubackItUp to this ever growing list of solutions.

    Similar to YouSendIt and senduit, YouBackItUp holds your uploaded files for up to 20 days, and provides a link for downloading. This free ad supported service can be used for sending large files that they cannot receive over email. You can also use this service as a temporary backup solution if you are switching computers and have to transfer large files to different locations.

    How to backup your personal files on Windows XP ...

    Microsoft Windows XP has some very nice and simple CD writing utilities built directly into the Explorer windows. If you have a CD writer installed in your computer system, then backing up your personal files, such as word processing documents, and images taken with your digital camera, is not only incredibly easy, but also takes both little time and effort.

    The easiest backup procedure for your personal files begins with a blank CD, and takes five minutes of your time.

    To begin while in Windows XP, you will of course need to place a blank CD-R disc in your CD writer's drive (Or a DVD disc). A few seconds later, you will be presented with a small dialog box giving you several options of what you wish to do with the blank disc.

    Select the first option, "Open a writeable CD folder" and presto. You now should have a window on your desktop that is waiting to be filled with backup copies of all of your important personal files.

    To make a backup of any file, simply open another Explorer window in the location of the specific file(s). An example of one such location would be; C:/Backup/Pictures/.

    Once you have both folders open (the blank CD folder, and the folder containing your files) simply drag the files you wish to make a backup copy from its original folder to the blank CD folder. Now your system will reserve space on the CD for the specific file, and make a copy of the file to a temporary folder, thus leaving the original file intact and completely unchanged.

    The great thing about the drag and drop interface is the fact that you can drag one, two, or hundreds of files and drop them into the CD folder at anytime. This is perfect if you have a great amount of files that you wish to make backup copies of.

    Once you have completed selecting the files you wish to backup, you may want to take a few minutes and organize the CD folder's files in folders, or even rename some files. These actions can easily be completed within the CD folder's window in the same manner as they would be completed in any other Explorer folder.

    The last steps are to place the files you plan to backup on the actual CD, and giving you a archive copy of your files.

    Because, as of right now, your files are still in a temporary folder waiting to be written to the disc. To make sure that the CD is written correctly, it is advised that you close any other running programs on your system.

    Now, you are ready to finally make a hard backup of your files. In the left hand side of the CD folder, you will find the text 'Write these files to CD', followed by 'Delete temporary files'. If you wish to begin the CD writing adventure, click the first. If you have decided that you abandon your backup project, simply click on the 'Delete temporary files' and the space on your hard drive used for the temporary files will be freed. Follow the on screen instructions in the CD Writing Wizard window, and in minutes you will have a backup copy of your personal files.

    Now that you have seen how easy it is to make backup copies of your personal files, you have no excuse not to make monthly backups of your personal files. One last thing to keep in mind, however is that this method is to make backup copies of your personal files. This method should not be used to backup your system files such as Windows.

    How to make a system backup in Windows XP ...

    Unknown to many users, Windows XP offers a simple and easy to use program made specifically to backup your system files. The program can be found by clicking the "Start" button, and navigating through the following menu items; Programs, Accessories, and System Tools.

    The program is entitled Backup, however do not let the lame title fool you, as the software is both simple to use and very powerful. It is very simple to use, because you only have to specify where you would like the backup file to be stored; there are no challenging questions asked. It is very powerful because it enables you to create a single file that is a complete backup of your entire system.

    Once you open the program, you will be greeted with a window containing the backup & restore wizard. After reading the window, you may click on the next button, and you will be greeted with two options; Backup files & settings and Restore files & settings.

    After you select "Backup files & settings" and click the OK button, you will be greeted with a list of items that you can backup. Because the purpose of this article is to explain to you how to backup your system files, select the option "All information on this computer" and click the next button.

    How to successfully make a backup copy of your entire system ...

    You will then be asked for a location to store the *.bak file. Since Windows XP is extremely large, storing the *.bak file on floppy disks is not feasible, as it would take several hundreds, if not thousands of floppy disks to hold the file.

    Instead store the file locally on your hard drive. Once the file has been created, you will be prompted to insert a floppy disk. The software will then write a program to the disk that allow you to boot the system using the disk, and restore your system via the *.bak file.

    Please remember that the backup file can be extremely large, and requires you to either place it onto a CD, DVD, or in a well protected folder or partition on your computer system.

    How to restore your backup files ...

    If you ever have the need to utilize the backup file, simply place the floppy disk in your drive, and turn on the computer. The system will boot from the floppy, and ask for the location of the *.bak file. Once you provide the system with the location of the backup file, your system will begin to replace your corrupt system files with your backup files.

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    Email Issues

    How to add / Remove an automatic reply message to your Hermes email account...

    To add an automatic reply message to your Hermes email account, such as a vacation message, you must use the webmail interface: https://webmail.hermes.cam.ac.uk

    Adding an Auto Response Message

    1. Open your web browser of choice and go to https://webmail.hermes.cam.ac.uk
    2. Enter your account credentials
    3. Click on the 'Manage' icon
    4. Click on the 'Vacation' button in the 'Mail Processing:' section
    5. Type your required text for your auto response message in the text field
    6. Check the 'Enable Vacation Message' tick box
    7. Logout of the webmail interface

    Removing an Auto Response Message

    1. Open your web browser of choice and go to https://webmail.hermes.cam.ac.uk
    2. Enter your account credentials
    3. Click on the 'Manage' icon
    4. Click on the 'Vacation' button in the 'Mail Processing:' section
    5. Uncheck the 'Enable Vacation Message' tick box
    6. Logout of the webmail interface
    How to change your Hermes email account password...

    To change your Hermes email account password you must use the webmail interface: https://webmail.hermes.cam.ac.uk

    1. Open your web browser of choice and go to https://webmail.hermes.cam.ac.uk
    2. Enter your account credentials
    3. Click on the 'Manage' icon
    4. Click on the 'Change Password' button in the 'Account Management:' section
    5. Enter your current password and new passwords into the fields provided
    6. Click 'Change Password'
    7. Logout of the webmail interface
    How to backup your webmail address book / outlook 2007 & Entourage 2004 contacts...

    Whatever interface you use to view your Hermes email it is a good idea to keep a backup of your address book. Outlook calls the address book contacts and Eudora calls it nicknames.

    Webmail Interface

    1. Open your web browser of choice and go to https://webmail.hermes.cam.ac.uk
    2. Enter your account credentials
    3. Click on the 'Addressbook' icon
    4. Click on 'Transfer'
    5. Click on 'Export CSV (Outlook) addressbook'
    6. Choose location and filename to save as
    7. For windows users make sure to append '.csv' to the new file if it doesn't already have it
    8. Logout of the Webmail interface

    Outlook 2007

    1. Open Outlook 2007 and log in with your account credentials
    2. Click 'File'
    3. Click on 'Import and Export'
    4. Highlight on 'Export to a file'
    5. Click 'Next'
    6. Highlight 'Comma Separated Values (Windows)'
    7. Click 'Next'
    8. Highlight 'Contacts'
    9. Click 'Next'
    10. Click 'Browse...' to choose a filename and location to save your new file too
    11. Click 'Next'
    12. Click 'Finish'

    Entourage 2004

    1. Open Entourage and log in with your acocunt credentials
    2. Click 'File → Export...'
    3. Check 'Local Contacts to a list(tab-delimited text)' then click on the right arrow in the bottom right corner
    4. Choose a file name and location
    5. Click 'Save'
    6. Click 'Done'
    How to configure an email client to use a hermes account...

    The University Computing Services (UCS) website list the settings for the following Email Applications:

    1. Apple Mail
    2. Entourage
    3. Eudora
    4. Mozilla Mail / Netscape Mail / Thunderbird
    5. Mulberry
    6. Outlook / Outlook Express
    7. Pine / PC-Pine
    8. Windows Mail (Vista)
    How to stop Spam or Junk mail ...

    The overwhelming amount of spam on the Internet is set to increase exponentially over the next few weeks, with users already facing serious security threats and being exposed to objectionable content and product scams bombarding your inboxes especially this time of the year.

    There are ten thousands spam out there and I can’t send out an email regarding each one, warning you NOT to open it. There are all kinds of email annoyances:

    • Internet hoaxes and chain letters
    • Pyramid schemes and frauds
    • Viruses
    • And Spam or Junk mail

    Unfortunately, many of us now spend so much time filtering and deleting spam that our biggest concern has become that we not lose messages we really want. Filtering alone can not get rid of Spam and even one well known filter that the University here is using (SpamAssasin) only reduce the amount of spam by 60%, the cure has become as bad as the disease.

    Please follow the below tips to reduce spam and some other email annoyances:

    • Before opening it, immediately delete any mail with a suspicious subject title, or from an address you don't recognise
    • Be very careful when opening attachments – they can contain viruses that activate the moment you open them
    • Make sure that your VirusScan is install and up to date
    • Install a spam filter, or subscribe to one.
    • Consider having another email address to use when giving your email address to people you don't know
    • If an email asks for confidential information about your bank or credit card company, check by phone if the request is real - genuine enquiries of this kind are very unusual
    • If you send emails to a large number of addresses, use the BC field (blind copy) - it means addresses are not visible to others
    • Be careful when revealing your email address or telephone number on the internet, for example in chat rooms.
    • Don't buy, don't reply! Never respond to spam or buy any product advertised
    • do not try to unsubscribe from a spam email - if you do, the spammer will know that your email address is still valid and you will probably get more spam mails
    • Do not react to false virus reports. These reports tell you how to take measures against a so-called virus. In reality there is no virus, but following the instructions may damage your computer
    • Don't give away confidential personal details. Be very cautious in giving away confidential information via email or on the internet.

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    CamTools Issues

    How to Log in to CamTools site...

    CamTools uses the Cambridge University Raven web authentication system to verify users. All University members should have a Raven account, if not visit the How do I get a Raven password? page.

    1. Open your web browser of choice and go to CamTools
    2. Click on the 'Raven Login' link in the top right of the page
    3. Enter your Raven account credentails in the boxes provided and click 'submit'
    4. By default you will be directed to your personal CamTools Workspace. CamTools sites you are registered as a participant on will appear as tabs along the top of the page under the logos.
      If you are registered on more than three sites you will find the rest of the sites in the drop down list on the right hand side
    How to add new resources to a site...

    CamTools calls files resources. Site participants with sufficient permissions can upload new resources to the sites resource folders.

    1. Log in to CamTools, see 'How To Log In To CamTools Site...'
    2. Navigate to the site you wish to add new resource/s on
    3. Click 'Resources' in the left hand menu
    4. Navigate to the folder you wish to add resource in
    5. On right hand of folder to add resource to click 'Add' → Upload Files
    6. Click 'Browse...' and locate file you wish to upload
    7. If you wish to add more files click 'Add Another File' and repeat step 6
    8. Click 'Upload Files Now'

    Multimedia Issues

    How to download Flash videos from YouTube style websites...

    The easiest way to download videos from websites such as YouTube or Google Video is to use the Mozilla Firefox web browser with one of those two downloders: the Flash Video Downloader add-on or The Fast Video Download add-on. This can be used on both PC and Macintosh platforms.

    1. Download and install firefox to your machine
    2. Go to https://addons.mozilla.org/en-US/firefox/addon/6584 to download the Flash Video Downloader add-on or go to https://addons.mozilla.org/en-US/firefox/addon/3590 to download The Fast Video Download add-on and click on the greyed out 'Add to Firefox' button
    3. If you don't have a Firefox account create one and then log in
    4. When you are logged in click the 'Add to Firefox' button and make sure you have the status bar enabled on Firefox, View → Status Bar
    5. Restart Firefox to use the Add-on

    To download videos click the blue down arrow for the Flash Video Downloader or the the orange down arrow for Fast Video Download in the bottom right hand corner of the Firefox window when you are on a website that contains the video you wish to download. You will be prompted to save the file, make sure that the file has .flv extension, for windows users make sure to append a .avi extension to the downloaded file to be played with Real Player.

    To view the downloaded .avi file use VLC Media Player for windows users, see 'How To Download and Install VLC Media Player'. To view the downloaded .flv file you need to download the Perian plug-in for Quick Time, see 'How To Download and Install VLC Media Player and Perian plug-in' .If you want to use QuickTime or Windows Media Player you will need to convert the .flv or .avi file. To do this see the 'How To Convert Movie Files...'

    How to download and install VLC Media Player & Perian plug-in.

    To download VLC Media Player go to http://www.videolan.org/vlc/ and find the link to your Operating System.

    To download Perian plug-in go to http://www.apple.com/downloads/macosx/video/perian_christopherforsythe.html download and install it in your Mac.

    How to convert movie files...

    You can use an online tool called media-convert to convert all kinds of Movie / Text / Data / Sound and Image files. To convert your files go to http://media-convert.com/ and do the following:

    1. In the File text area either type the path to the file you wish to convert or click 'Browse...' and locate the required file. Media-convert should automatically detect the type of file you have uploaded but it is wise to check it has selected the correct Input Format in the field next to the File field.
    2. Choose the Output Format from the drop down menu then click 'OK'
    3. Media-convert will then convert you file, please wait while as this could take a few minutes depending on the size of file you upload.
    4. When Media-convert has finished converting you file the website will direct you to download the converted file, click on the link.
    5. Choose where to download to.

    There are a number of free on-line media converters such as:http://www.moyeaswf.com/swf_to_video/?gclid=CMP2-4PslboCFU_MtAodiTUArA

    Also you can convert YouTube videos directly by entering the link of your video using this web site http://www.vconversion.com/

    Backing up favorites and bookmarks

     

    Backing up your bookmarks is quite easy and you can easily do it by yourself without the need for any external tools. Your bookmarks may contain lots of important links which you may have collected over time and losing them could undo quite a lot of work.

    To be on the safer side remember to always keep a backup of your bookmarks, better safe than to be sorry.

    Internet Explorer:

    As for saving your favorites, there are several options. Depending on your version of Microsoft Internet Explorer, one might work where another one won't. For the newer versions, you can export them directly from within MSIE:

    1. Select File -> Import and Export. This will start the "Import and Export" wizard.
    2. Select Export and the click on "next."
    3. Select Favorites and click on "next."
    4. In the next window you can accept the default Save Directory or choose a new one. I suggest you select "Desktop" so you can easily find the file again. Click on "next."
    5. Finally, click on "finish" and your Favorites will be saved to disk.

    The default file name is "bookmark.htm": simply copy this file to a USB disk or even email it to yourself (or both).

    To Import your Favorites into a newly created version of Microsoft Internet Explorer simply run the wizard again. This time select Import and click on "next." Browse to the saved copy of "bookmark.htm" and the wizard will replace your existing bookmarks (which are just the defaults) with the saved copy.

    If you're feeling like experimenting, another option is to save your bookmarks somewhere online. There are tons of online bookmark services -- just Google "online bookmark manager". With the online option, your bookmarks aren't stored on your computer, so if it crashes you won't lose them. You do have to visit the site of your online bookmarks to get to them, but it is convenient in that you can access them from any computer with Internet access.

    Here are a few of the most popular, though I can't say which are better because I do use only one of them myself:

    Firefox:

    You can also export your bookmarks with Bookmarks Manager.

    NOTE *** You must be logged into an administrative account to change network settings.

    1. Step 1

      Open up a Firefox window.

    2. Step 2

      Click on the "Bookmarks" menu and select "Manage Bookmarks..." In case of Firefox 3.6.2 select "Organize Bookmarks..."

    3. Step 3

      Click on the "File" menu and select "Export" in the window that pops up. In case of Firefox 3.6.2, click on "Import and Backup." Select "Export HTML." A save option will appear.

    4. Step 4

      Give your bookmarks whatever title you like and choose a location to save them in the save window that comes up.

    5. Step 5

      Open this file on any computer with a Web browser and click on the links to go to each bookmark, now that your bookmarks are saved as an HTML file. You can also import them into the bookmarks or favorites menu of another computer.

    By default Firefox backups your bookmarks automatically when it is closed to C:\Documents and Settings\[your username]\Application Data\Mozilla\Firefox\Profiles\[profile name]\bookmarks.bak. To restore, just rename to bookmarks.html.

      Backup Your Bookmarks with an Add-on:

      There are many extensions for Firefox that will help you backup too. My personal favorite is Foxmarks, which comes with the additional feature of syncing them with another PC (another good backup technique in its own right). Here are the best:

      1. FEBE – The perfect add-on for those backing up and don’t wish to rely on other services.
      2. Foxmarks – The greatest backup and syncing extension out there today.
      3. Delicious Bookmarks – Yes, syncing with services like Delicious is another great way to backup your bookmarks.
      Safari:

      To backup bookmarks in Safari, select the Export bookmarks option from the File menu.

      Once you have clicked on the option you should see a file save dialog allowing you asking you for the location to save the bookmarks. Choose the location you want to save your bookmarks in and click on the Save button.

      You can use the Import Bookmarks option in Safari to re-import the bookmarks once again.

      Opera:

      To backup your bookmarks in Opera browser, click on the Manage Bookmarks option in the Bookmarks menu.

      A new tab will be opened showing you the bookmarks in Opera. In the new window from the File menu select Export as HTML or Export Opera Bookmarks option.

      A new save dialog should be shown to you from where you can save the file and use it to restore your bookmarks at a later date.

      >How to Backup an iTunes Library to an External Hard Drive:

      With Apple's iTunes software, people's music libraries are growing rapidly. Next to important documents and data, music files are among the most requested files to restore or transfer to a new computer, or when recovering from a system crash. It could be as simple as clearing space on a hard drive. No matter the situation, knowing how to back up your iTunes Library can save you grief, time, and money. These instructions will show you how to copy your entire iTunes Library to an external hard drive or USB disk

      How to Backup iTunes Library in Windows XP, Vista or 7:

        1. Step 1

      Connect the external hard drive to your computer.

        1. Step 2

      Click on "Start" and then "My Computer." Navigate to your iTunes Library. By default, the iTunes folder is located in:

      Windows XP: \Documents and Settings\username\My Documents\My Music\
      Windows Vista or Windows 7: \Users\username\My Music\

        1. Step 3

      Right-click on the "iTunes" folder and select "Copy."

        1. Step 4

      Click on "Start" and then "My Computer." Double-click on the "External Hard Drive."

        1. Step 5

      Click on "Edit" and select "Paste." Depending on how many files have to be transferred, this could take from several minutes to over 1 hour

      This next step is optional. If you would like to backup your iTunes preferences, which would eliminate the initial setup questions after a new iTunes install, follow these next steps:

      Right-click on the Start button and select ‘Explore’. In the ‘Tools’ menu, select ‘Folder Options’. Select the ‘View’ tab. Under the ‘Advanced Settings:’ tick ‘Show hidden files and folders’. Click ‘Apply’ and ‘OK’ at the bottom of the window.

      Use the left column to navigate to Documents and Settings > Your Username> Application Data > Apple Computer > iTunes. In the iTunes folder you should see a ‘iTunes Plug-in’ folder and a ‘iTunes.pref’ file. This .pref file contains all your preference settings for iTunes which is what you want to copy.

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